Serving You with Faith and Integrity

Introduction

At Babylon Automotive, our Christian values of honesty, respect, and stewardship guide our mission to provide exceptional automotive repair and maintenance services. These Terms and Conditions (“Terms”) govern your use of our website (www.babylon-auto.com), online scheduling tools, and services, including AC & Heat, Diagnostic, Suspension & Steering, and Maintenance. By accessing our website, scheduling an appointment, or engaging our services, you agree to be bound by these Terms, which form a legally binding agreement between you and Babylon Automotive.

If you do not agree with these Terms, please refrain from using our website or services. For questions or concerns, contact us at ap@babylon-auto.com.

Last Updated: May 9, 2025

Eligibility

To use our website or services, you must be at least 18 years old and have the legal capacity to enter into contracts. By engaging with us, you represent that you meet these requirements. Services involving vehicles owned by minors must be authorized by a legal guardian.

Use of Our Website

Our website is provided for your personal, non-commercial use to explore our services, schedule appointments, and contact us. You agree to:

  • Use the website in compliance with all applicable laws and regulations.
  • Refrain from unauthorized access, hacking, or distributing viruses or malicious code.
  • Not reproduce, modify, distribute, or sell website content without our prior written consent.
  • Provide accurate and complete information when submitting forms, scheduling appointments, or contacting us.
  • Avoid using automated tools (e.g., bots, scrapers) to access, collect, or manipulate data from our site.

We may suspend or terminate your access to the website for violations of these Terms, without prior notice, and reserve the right to pursue legal remedies for damages caused by such violations.

Service Agreements and Policies

When you request services (e.g., diagnostics, repairs, or maintenance), you enter into a service agreement with Babylon Automotive. Key terms include:

  • Scheduling and Authorization: You must provide accurate vehicle information (e.g., make, model, symptoms) to enable proper diagnostics and repairs. We provide a detailed estimate before major repairs, and your approval (verbal, written, or electronic) authorizes us to proceed.
  • Service Scope: Services are based on the agreed-upon estimate but may require adjustments if additional issues are identified. We will communicate any changes and obtain your approval before proceeding.
  • Parts and Materials: We use high-quality parts, either new or remanufactured, sourced from reputable suppliers. If you provide your own parts, we cannot guarantee their performance or warranty the service.
  • Completion and Delivery: Service completion depends on parts availability, vehicle condition, and technician schedules. We aim to meet estimated timelines but are not liable for delays beyond our control.
  • Customer Responsibilities: You must disclose known vehicle issues, ensure the vehicle is accessible for service, and remove personal belongings. Babylon Automotive is not responsible for loss or damage to items left in the vehicle.

We reserve the right to refuse service for vehicles deemed unsafe, non-compliant with legal standards, or outside our expertise.

Payment Terms

Payment for services is due upon completion unless a prior arrangement is made. We accept cash, credit/debit cards, and approved digital payment methods. Payment terms include:

  • Pricing: Based on labor, parts, shop supplies, and applicable taxes, as outlined in your estimate or invoice. Estimates are subject to change if additional repairs are needed.
  • Additional Work: If unforeseen issues arise, we will provide a revised estimate and proceed only with your approval.
  • Late Payments: Overdue balances may incur a late fee of 1.5% per month (or the maximum allowed by law) after 30 days.
  • Non-Payment: Failure to pay may result in suspension of future services, vehicle retention until payment is cleared, or legal action to recover owed amounts.
  • Refunds: Refunds for services are issued at our discretion, typically within 14 days, if the service was not performed as agreed or was defective, subject to inspection.

Warranties and Guarantees

We stand behind our work with the following limited warranties, subject to applicable consumer protection laws:

  • Parts: Covered by the manufacturer’s warranty, typically 12-24 months, unless otherwise specified. Defective parts will be replaced at no cost, subject to supplier terms.
  • Labor: Warranted for 90 days or 4,000 miles (whichever comes first), provided the vehicle is not misused, modified, or damaged post-repair.
  • Exclusions: Warranties do not cover wear-and-tear items (e.g., brakes, tires), customer-provided parts, or damages from accidents, neglect, or failure to follow maintenance recommendations.

To claim a warranty, contact us at Ap@babylon-auto.com with proof of service (e.g., invoice). We will inspect the issue and, if covered, repair or replace at no additional cost. No other warranties, express or implied (including merchantability or fitness for a particular purpose), are provided unless required by law.

Limitation of Liability

To the fullest extent permitted by law, Babylon Automotive, its employees, and affiliates are not liable for:

  • Indirect, incidental, special, or consequential damages (e.g., loss of use, lost profits, rental car costs) arising from our services, website use, or delays.
  • Damages exceeding the amount paid for the specific service or repair in question.
  • Issues caused by pre-existing vehicle conditions, customer-provided parts, third-party repairs, or failure to follow our recommendations.
  • Loss or damage to personal property left in the vehicle during service.

Our liability is limited to performing services with reasonable care and skill, in accordance with industry standards.

Indemnification

You agree to indemnify, defend, and hold harmless Babylon Automotive, its owners, employees, and affiliates from any claims, damages, losses, or liabilities (including legal fees) arising from:

  • Your misuse of our website, services, or scheduling tools.
  • Inaccurate, incomplete, or fraudulent information you provide.
  • Your failure to maintain or operate your vehicle safely post-service, leading to damages or injuries.
  • Any breach of these Terms or applicable laws.

Customer Conduct

We strive to create a respectful and safe environment. You agree to:

  • Treat our staff, contractors, and other customers with courtesy and respect.
  • Refrain from abusive, threatening, or harassing behavior, whether in-person, over the phone, or online.
  • Comply with shop policies, including safety protocols, when visiting our facility.

We may terminate services or refuse future business for conduct that violates these standards, without prejudice to other remedies.

Termination of Services

Babylon Automotive may terminate or refuse services at our discretion, including for:

  • Non-payment of invoices or outstanding balances.
  • Abusive or unsafe conduct toward staff or customers.
  • Requests for services beyond our expertise, unsafe vehicles, or non-compliance with legal standards.
  • Fraudulent or misleading information provided during scheduling or service.

Upon termination, you remain liable for all charges incurred. Vehicles left unclaimed for 30 days after service completion may be subject to storage fees of $25 per day or disposal, per Texas law.

Intellectual Property

All content on our website, including text, logos, images, service descriptions, and promotional materials, is owned by Babylon Automotive or its licensors and protected by U.S. copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent, except for personal, non-commercial use (e.g., printing a service page for reference). Unauthorized use may result in legal action.

Privacy and Data Usage

Your use of our website and services is also governed by our Privacy Policy, available on our website. We collect and use personal information (e.g., name, contact details, vehicle information) to provide services, schedule appointments, and communicate with you. By agreeing to these Terms, you acknowledge our data practices, including limited sharing with service providers (e.g., scheduling platforms) under strict confidentiality.

Third-Party Links and Services

Our website may include links to third-party sites or integrate third-party tools (e.g., payment processors, social media, or scheduling software). We are not responsible for their content, functionality, or practices. Your use of these third-party services is at your own risk, and you should review their terms and policies.

Force Majeure

Babylon Automotive is not liable for delays, cancellations, or failure to perform services due to events beyond our reasonable control, including but not limited to:

  • Natural disasters (e.g., hurricanes, floods).
  • Supply chain disruptions or parts shortages.
  • Government regulations, pandemics, or labor strikes.
  • Power outages or equipment failures.

We will notify you of such events and work to reschedule or complete services as soon as practicable.

Changes to These Terms

We may update these Terms to reflect changes in our services, website, or legal requirements. Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our website or services after changes constitutes acceptance of the updated Terms. If you do not agree, you may stop using our services.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or our services will first be addressed through good-faith negotiation. You agree to contact us at Ap@babylon-auto.com to attempt informal resolution within 30 days before pursuing legal action.

If unresolved, disputes will be resolved exclusively in the state or federal courts located in Denton County, Texas. You waive any objections to jurisdiction or venue in these courts. Both parties agree to waive the right to a jury trial, where permitted by law, to streamline resolution.

Compliance with Consumer Protection Laws

We comply with applicable federal and state consumer protection laws, including the Magnuson-Moss Warranty Act and Texas Deceptive Trade Practices-Consumer Protection Act (DTPA). You may have additional rights under these laws, such as remedies for defective services or unfair practices, which these Terms do not waive. For example, the DTPA may allow damages for misrepresentations. Contact us or consult a legal professional for details.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect. We will replace the invalid provision with one that reflects the original intent, to the extent permitted by law.

No Waiver

Our failure to enforce any part of these Terms does not constitute a waiver of our rights to enforce them later. All rights not expressly granted herein are reserved by Babylon Automotive.

Entire Agreement

These Terms, together with any service estimates, invoices, or our Privacy Policy, constitute the entire agreement between you and Babylon Automotive, superseding any prior agreements, communications, or understandings, whether written or oral.

Contact Us

For questions about these Terms, our services, or to resolve any issues, please contact us:

Email: ap@babylon-auto.com

Protecting Your Privacy with Faith and Integrity

Introduction

At Babylon Automotive, our Christian values of honesty, respect, and stewardship guide our commitment to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, schedule services, or interact with our automotive repair shop. Our goal is to be transparent and ensure your trust in how we handle your information.

By using our website or services, you consent to the practices described in this policy. For questions or concerns, please contact us at ap@babylon-auto.com.

Last Updated: May 9, 2025

Information We Collect

We collect information to deliver and enhance our automotive services. The types of information include:

  • Personal Information You Provide: Name, email address, phone number, mailing address, vehicle details (e.g., make, model, VIN), and payment information when you contact us, book an appointment, or submit forms.
  • Service-Related Information: Diagnostic data, service history, and repair notes to provide accurate repairs and maintain vehicle records.
  • Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on site to improve website functionality and analyze usage trends.
  • Cookies & Tracking Technologies: Session and persistent cookies, web beacons to enhance user experience and track site performance. You can control cookies via your browser settings.

How We Use Your Information

  • We use your information to provide exceptional service and maintain trust, including:
  • Scheduling and managing appointments for automotive repairs.
  • Performing diagnostics and repairs based on vehicle information.
  • Communicating service updates, appointment confirmations, or follow-ups.
  • Sending promotional emails or newsletters (with your consent).
  • Analyzing website usage to enhance functionality and user experience.
  • Ensuring website security and preventing fraud.
  • Complying with legal obligations or resolving disputes.

Disclosure of Your Information

We do not sell or rent your personal information. We may share information in these cases:

  • Service Providers: Trusted vendors (e.g., scheduling platforms, payment processors, analytics tools) assist our operations under strict confidentiality agreements.
  • Parts Suppliers: Limited vehicle information (e.g., make, model, VIN) may be shared with suppliers to obtain necessary repair components.
  • Legal Obligations: We may disclose data if required by law, court order, or to protect the rights, safety, or property of Babylon Automotive or others.
  • Business Transfers: In a merger or sale, your data may be transferred with notice and continued protection.

Data Security

We implement reasonable security measures, including SSL/TLS encryption, secure servers, and access controls, to protect your information from unauthorized access, loss, or misuse. While we strive to ensure security, no online system is fully secure, so we encourage you to use strong passwords and avoid sharing sensitive data over unsecured networks.

Your Privacy Rights

You have control over your data, with rights including:

  • Access: Request a copy of your personal data.
  • Correction: Correct inaccurate or incomplete data.
  • Deletion: Request deletion, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing emails via email links or by contacting us.

California residents may have additional rights under the CCPA, such as the right to know what data is collected. We do not sell your data, so opt-out rights for sales do not apply. EU residents may have rights under the GDPR, including data portability. Contact us at Ap@babylon-auto.com to exercise these rights. We respond within 30 days, as required by law. Data Retention We retain personal information only as long as necessary for service delivery, record-keeping, or legal compliance. For example, service records may be kept for up to 7 years to maintain vehicle history. When no longer needed, data is securely deleted or anonymized.

Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect data from children under 13. If such data is collected, we will promptly delete it upon discovery.

Third-Party Links

Our website may link to third-party sites (e.g., social media, payment processors). We are not responsible for their privacy practices and recommend reviewing their policies.

International Data Transfers

Data from users outside the U.S. may be transferred to and processed in the U.S. We ensure compliance with applicable privacy laws, using measures like standard contractual clauses where required.

Changes to This Policy

We may update this policy to reflect changes in practices or laws. Updates will be posted here with a revised “Last Updated” date. Please review periodically.

Contact Us

For privacy-related inquiries or to exercise your rights, contact us:

Email: ap@babylon-auto.com