Protecting Your Privacy with Faith and Integrity

Introduction

At Babylon Automotive, our Christian values of honesty, respect, and stewardship guide our commitment to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, schedule services, or interact with our automotive repair shop. Our goal is to be transparent and ensure your trust in how we handle your information.

By using our website or services, you consent to the practices described in this policy. For questions or concerns, please contact us at ap@babylon-auto.com.

Last Updated: May 9, 2025

Information We Collect

We collect information to deliver and enhance our automotive services. The types of information include:

  • Personal Information You Provide: Name, email address, phone number, mailing address, vehicle details (e.g., make, model, VIN), and payment information when you contact us, book an appointment, or submit forms.
  • Service-Related Information: Diagnostic data, service history, and repair notes to provide accurate repairs and maintain vehicle records.
  • Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on site to improve website functionality and analyze usage trends.
  • Cookies & Tracking Technologies: Session and persistent cookies, web beacons to enhance user experience and track site performance. You can control cookies via your browser settings.

How We Use Your Information

We use your information to provide exceptional service and maintain trust, including:

  • Scheduling and managing appointments for automotive repairs.
  • Performing diagnostics and repairs based on vehicle information.
  • Communicating service updates, appointment confirmations, or follow-ups.
  • Sending promotional emails or newsletters (with your consent).
  • Analyzing website usage to enhance functionality and user experience.
  • Ensuring website security and preventing fraud.
  • Complying with legal obligations or resolving disputes.

Disclosure of Your Information

We do not sell or rent your personal information. We may share information in these cases:

  • Service Providers: Trusted vendors (e.g., scheduling platforms, payment processors, analytics tools) assist our operations under strict confidentiality agreements.
  • Parts Suppliers: Limited vehicle information (e.g., make, model, VIN) may be shared with suppliers to obtain necessary repair components.
  • Legal Obligations: We may disclose data if required by law, court order, or to protect the rights, safety, or property of Babylon Automotive or others.
  • Business Transfers: In a merger or sale, your data may be transferred with notice and continued protection.

Data Security

We implement reasonable security measures, including SSL/TLS encryption, secure servers, and access controls, to protect your information from unauthorized access, loss, or misuse. While we strive to ensure security, no online system is fully secure, so we encourage you to use strong passwords and avoid sharing sensitive data over unsecured networks.

Your Privacy Rights

You have control over your data, with rights including:

  • Access: Request a copy of your personal data.
  • Correction: Correct inaccurate or incomplete data.
  • Deletion: Request deletion, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing emails via email links or by contacting us.

California residents may have additional rights under the CCPA, such as the right to know what data is collected. We do not sell your data, so opt-out rights for sales do not apply. EU residents may have rights under the GDPR, including data portability. Contact us at Ap@babylon-auto.com to exercise these rights. We respond within 30 days, as required by law. Data Retention We retain personal information only as long as necessary for service delivery, record-keeping, or legal compliance. For example, service records may be kept for up to 7 years to maintain vehicle history. When no longer needed, data is securely deleted or anonymized.

Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect data from children under 13. If such data is collected, we will promptly delete it upon discovery.

Third-Party Links

Our website may link to third-party sites (e.g., social media, payment processors). We are not responsible for their privacy practices and recommend reviewing their policies.

International Data Transfers

Data from users outside the U.S. may be transferred to and processed in the U.S. We ensure compliance with applicable privacy laws, using measures like standard contractual clauses where required.

Changes to This Policy

We may update this policy to reflect changes in practices or laws. Updates will be posted here with a revised “Last Updated” date. Please review periodically.

Contact Us

For privacy-related inquiries or to exercise your rights, contact us:

Email: ap@babylon-auto.com